Thank you for your interest in our AR and VR services! We understand that sometimes things don't go as planned, so we've outlined our refund policy below.
1. General Policy
Refunds are generally offered on a case-by-case basis.
We strive to provide you with the best possible service and experience. However, due to the digital nature of our products and services, all sales are final unless otherwise stated below.
2. Eligible for Refunds
Non-functioning services: If a purchased service is demonstrably non-functional and we cannot resolve the issue within a reasonable timeframe, a full refund will be issued.
Accidental duplicate purchases: If you accidentally purchase the same service twice, we will be happy to issue a full refund for the duplicate purchase.
3. Ineligible for Refunds
Partially used services: Due to the nature of our services, refunds cannot be offered for partially used services.
Change of mind: If you decide you no longer want the service after purchase, a refund cannot be granted.
Custom development: Refunds cannot be offered for custom development projects that have already begun.
4. Requesting a Refund
If you believe you are eligible for a refund, please contact us at business@firrnas.com within 15 days of your purchase. Please include your order number and a brief explanation of why you are requesting a refund. We will review your request and respond within 7 business days.
5. Additional Information
We reserve the right to modify this refund policy at any time without prior notice.
This policy applies to all purchases made through our website.
We encourage you to review this policy carefully before making a purchase. If you have any questions, please don't hesitate to contact us.
